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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brittany Gray

August 27, 2024

5  out of  5
rating by Brittany Gray
"Richard Raymond was very helpful with explaining my auto and renters policy! He was able to build me a great policy for an even better price! Highly recommend using this State Farm. The service is unmatched!"
We responded:
"Thank you for your positive review! We are thrilled to hear that Richard Raymond provided you with exceptional service and effectively explained your auto and renters policy. It's great to know that he was able to create a customized policy that met your needs at a competitive price. We appreciate your recommendation and are proud to offer unmatched service at Michael Kerr State Farm Agency. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Eliyaz Ahmed

August 2, 2024

5  out of  5
rating by Eliyaz Ahmed
"@michael just wanna say the service provided by Richard Raymond was pretty amazing...he walked me though all the documents and did review them while we're still on call and addressed all my questions . Thanks @Richard"
We responded:
"Thank you for your wonderful 5-star review, Eliyaz! We're thrilled to hear that Richard Raymond provided you with an amazing service. It's great to know that he took the time to walk you through all the documents and reviewed them with you during the call. We're glad he could address all of your questions as well. We'll be sure to pass along your kind words to Richard. Thank you for choosing our services, and we hope to assist you again in the future!"
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Kat LeRoy

June 26, 2024

5  out of  5
rating by Kat LeRoy
"Richard was so helpful and quick to solve my Auto Insurance issues. I really think you should give him a try!"
We responded:
"Kat Thank you for taking the time to leave us a 5-star review! We're delighted to hear that Richard was able to provide you with such helpful and quick assistance in resolving your Auto Insurance issues. We truly appreciate your recommendation and encourage others to give Richard a try. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help!"
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Jessica Juillet

May 16, 2024

1  out of  5
rating by Jessica Juillet
"I am not a customer but a customer of theirs backed into my car and left a little bit of damage. I called them and spoke to Richard and Michael, first I spoke to Richard and he told me no you need to call your insurance and open a claim.... I told him that is not what my insurance and a friend told me. He got very rude and hung up on me. I was like okay let me call back and Michael answered and he said the same with a very rude voice, I told him I am going to call my insurance back, he said whatever and slammed the phone. So I called my insurance back they gave me the correct number to call. I luckily spoke to somebody who knows what she is doing and opened a claim for me. I would not recommend this office to anybody."
We responded:
"In Michigan we are a No-Fault State you could not understand and I am sorry for you, but you are not my customer and you needed to call your insurance to file your claim as we let you know on the phone. Hope you get your car fixed and learned about Michigan No Fault insurance as well in the process as we could not help you as you are not even insured with State Farm. The rest of the story is not true we all were not going to listen to you swear at us as you were very upset about an accident."
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Kristal Barnes

May 2, 2024

5  out of  5
rating by Kristal Barnes
"Extremely helpful and informative"
We responded:
"Thank you for your 5-star review! We're thrilled to hear that you found our service extremely helpful and informative. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your support!"
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Ruben Rodriguez

April 11, 2024

5  out of  5
rating by Ruben Rodriguez
"Shyla was very helpful, friendly & knowledgeable she went over every part of the plan to make sure that I can choose the right one to suit my needs"
We responded:
"Thank you so much for taking the time to leave us a 5-star review on Google! We are thrilled to hear about your positive experience with Shyla. She is truly an asset to our team and we will make sure to pass on your kind words to her. We are delighted that Shyla was able to assist you effectively by providing helpful, friendly, and knowledgeable service. Ensuring that our customers find the right plan to suit their needs is of utmost importance to us, and we are glad that Shyla went above and beyond to go through every part of the plan with you. Your feedback is highly appreciated, and it motivates us to continue delivering exceptional service. If you have any more questions or need further assistance in the future, please do not hesitate to reach out to us. Thank you once again for your kind words and for choosing our services."
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Dawn Henschel

April 3, 2024

5  out of  5
rating by Dawn Henschel
"Richard was a huge help for me with my auto and renters insurance. Very friendly.. would recommend to anyone looking to change insurance"
We responded:
"Thank you for your 5-star review! We're thrilled to hear that Richard provided you with excellent assistance for your auto and renters insurance needs. We're glad he was able to help you and that you found him friendly. We appreciate your recommendation and are here to assist anyone else looking to change their insurance."
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colin campbell

March 29, 2024

5  out of  5
rating by colin campbell
"Friendly, polite, and very understanding customer service. I will recommend this office to any one who asks."
We responded:
"Thank you for your positive feedback! We're glad to hear that you had a great experience with our friendly, polite, and understanding customer service. Your recommendation means a lot to us, and we appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Taylar Klemm

March 21, 2024

5  out of  5
rating by Taylar Klemm
"Richard was amazing after weeks and weeks of searching Richard was able to get me the lowest rate I’d seen that whole time in MINUTES. Richard is so kind and understanding definitely makes the hard process of searching for insurance fun and relatable."
We responded:
"Thank you for taking the time to share your experience with Richard. We are thrilled to hear that he was able to assist you in finding the lowest rate after weeks of searching. Richard's dedication and expertise truly made a difference in your search, and we appreciate his commitment to providing excellent service. We will be sure to pass along your kind words to Richard and his team. Thank you again for choosing our services, and we look forward to assisting you in the future. :)"
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Amanda Ahrens

March 5, 2024

5  out of  5
rating by Amanda Ahrens
"Thank You!"
We responded:
"Thank you for allowing us to help with your insurance needs."
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TonyR

February 10, 2024

5  out of  5
rating by TonyR
"Michael Kerr State Farm insurance is good place to do your insurance business , Michael is straight up , and very polite staff and caring plus check out there life insurance plans they there to meet all your needs."
We responded:
"Thank you Tony we are proud to help you with your insurance sir"
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Michael Pence

January 29, 2024

5  out of  5
rating by Michael Pence
"Richard was great! Went over everything and asked questions to make sure I was getting the best quote."
We responded:
"Micheal thank you for allowing us to be your insurance agent. We make insurance easy with all your coverages and love making sure our customers understand all before getting started. Be well"
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Andrew Bronstein

January 2, 2024

5  out of  5
rating by Andrew Bronstein
"Richard was fantastic! He was super patient and answered all of my questions. It was a pleasure to work with him."
We responded:
"Thank you for allowing us to help you with your insurance needs."
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Thomas Leto

December 21, 2023

5  out of  5
rating by Thomas Leto
"Richard was great!!!"
We responded:
"Thank you Thomas we are glad to help you with your insurance now and in the future sir"
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Ordinary Myah

November 27, 2023

5  out of  5
rating by Ordinary Myah
"Very patient and respectful. Explained everything very well to make sure I understood and was extremely helpful throughout the process."
We responded:
"Thank you Myah we try to make sure our customers know what they are buying and why so when they need it they have the proper coverages and we are glad we can help with your insurance needs. :) "
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Richard Kattleman

October 17, 2023

5  out of  5
rating by Richard Kattleman
"Very nice guy I would recommend him to anyone I know , he reached out to me by mail also"
We responded:
"Thank you Richard we are here for any questions you have in the future sir"
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Christopher Auito

August 23, 2023

5  out of  5
rating by Christopher Auito
"Switching insurers isn’t something I would normally consider “enjoyable.” Schyla made it such a simple, straightforward process, that it was. Getting a better rate was a nice bonus, also."
We responded:
"Thank you Chris for letting Schyla know you appreciate her and our office service."
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Bobby Gray

August 15, 2023

5  out of  5
rating by Bobby Gray
"Overall good experience with my agent Schyla the whole process took about 15 minutes and everything was done electronically and super easy to figure out"
We responded:
"Thank you Robert for letting us know we are doing a good job for you sir"
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Melinda Kathleen

August 11, 2023

5  out of  5
rating by Melinda Kathleen
"My experience was terrific. If you're looking for an agent, I highly recommend Richard Raymond. He was professional, kind, and very human."
We responded:
"Thank you Melinda for letting us know how great Richard did with your insurance. We are glad to be your insurance agency. "
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daniel westervelt

August 1, 2023

5  out of  5
rating by daniel westervelt
"Signed up for renters Insurance and I was more than happy to have Michael walk me through the process."
We responded:
"Daniel we are glad to help you with your Renters insurance needs. thank you "
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BrickKid2010

July 25, 2023

5  out of  5
rating by BrickKid2010
"My experience was efficient and very helpful! Mr. Richard Raymond was very professional and answered every question and concerns I had regarding my insurance policies! I would definitely recommend Mr. Raymond for anyone who needs insurance! Thank you Mr. Raymond!! -Marcus Echols"
We responded:
"BrickKid2010, we're thrilled to hear about your efficient and helpful experience! Richard is a key part of our team, and we value your feedback on how well he was able to assist you. Thank you for your recommendation, and we're grateful to have earned your trust!"
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Denny Lynch

July 11, 2023

5  out of  5
rating by Denny Lynch
"Excellent service vary friendly staff"
We responded:
"Thank you, Denny, for the wonderful review!"
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Lashell Jennings

June 30, 2023

5  out of  5
rating by Lashell Jennings
"Super helpful and got me a great price on my car/renters insurance Thank you!"
We responded:
"We love seeing reviews like this, Lashell! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Johnathan “Lil Layzie” Maddox

June 12, 2023

5  out of  5
rating by Johnathan “Lil Layzie” Maddox
"I love the professionalism that I myself was given."
We responded:
"Thank you, Johnathan 'Lil Layzie', for your feedback! We're thrilled to hear that you received a high level of professionalism in your experience with us. Your satisfaction is our priority, and we're committed to maintaining that level of service for all our customers."
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Melissa Brown

June 6, 2023

5  out of  5
rating by Melissa Brown
"Excellent service! Richard was very friendly, professional and knowledgeable. Helped in getting me quote and setting it up."
We responded:
"Melissa, thank you for taking the time out of your day to leave us a review! We love hearing about how Richard provided a wonderful insurance experience for you. Our office loves being your good neighbor!"