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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shelby Kingston

May 8, 2025

5  out of  5
rating by Shelby Kingston
"Richard is the bomb.com! Switching my insurance for the first time ever he was willing to walk me thought everything. and explained it so that i could understand. That is something you don't find too often in people in the industry of insurance and sales. I am truly thankful! He also followed up when my cost went down and insured I had the best coverage for what I needed. Needless to say give him a call!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Richard. His dedication to helping clients understand their insurance options and ensuring they have the best coverage is truly commendable. We appreciate your trust in us, and we’re so glad that Richard was able to assist you throughout the process. If you ever need anything else or have more questions in the future, don’t hesitate to reach out. Thanks again for recommending us!"
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Beth Conner

May 6, 2025

5  out of  5
rating by Beth Conner
"Excellent customer service"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that you had an excellent experience with our customer service. Your feedback means a lot to us, and we’re committed to providing the best service possible. If there’s anything else we can do for you, please don’t hesitate to reach out!"
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Phil Simmons

May 5, 2025

5  out of  5
rating by Phil Simmons
"Mike and Candice are very helpful and responsive. My questions were answered quickly and accurately. Options were suggested to provide the best coverage to suit my needs at the best price possible."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Mike and Candice were able to assist you effectively and provide you with the best options for your needs. Your satisfaction is our top priority, and we're glad we could deliver quick and accurate answers. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback!"
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Alex Adams

April 30, 2025

5  out of  5
rating by Alex Adams
"I just switched insurance companies to State-farm primarily because the company I had been with for years stopped offering competitive rates and it was really difficult to change anything in the policy. Now I am insured with Michael Kerr and I am so grateful for the guidance and help provided by Candice Kerr. My experience speaking with Candice showed me that she is authentic, compassionate, honest and will do whatever possible to help me with my insurance needs. You truly understood what I am trying to do with my vehicle and business insurances, you offered me great rates and patiently guided me through the insurance process. You set up my accounts exactly according to my ideal so I no longer have to even think about insurance where before I had actually been stressed about it. I am truly grateful for the peace of mind I have with Michael Kerrs’ agency. They have shown me that they are agents I can trust to have my best interests in mind within an industry I don’t fully understand."
We responded:
"Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Candice and the team at Michael Kerr's agency. It's our goal to provide authentic, compassionate, and honest service, and we're so glad that Candice was able to guide you through the insurance process and address your needs effectively. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Welcome to the Michael Kerr State Farm family!"
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Calvin Flowers

April 28, 2025

5  out of  5
rating by Calvin Flowers
"Amazing help, money saved"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our help amazing and that we were able to save you money. Your satisfaction is our top priority, and we look forward to assisting you again in the future!"
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Jessica Koves

April 25, 2025

5  out of  5
rating by Jessica Koves
"really helpful and honest. Answered all my questions."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and honest. It's our goal to provide clear answers and support to our customers. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your 5-star review!"
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Katrina Harper

April 11, 2025

5  out of  5
rating by Katrina Harper
"I’ve been working with Ricky for the past several years and he always makes everything super easy, quick, and affordable. I really appreciate it and recommend State Farm to anyone and everyone 10/10 🙌🏼"
We responded:
"Thank you for your fantastic review! We’re so glad to hear that Richard has consistently made your experience easy, quick, and affordable over the years. Your trust and recommendation mean the world to us! If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!"
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Mike Scheffler

March 24, 2025

5  out of  5
rating by Mike Scheffler
"Easy to work with. Very helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found us easy to work with and helpful. Your satisfaction is our top priority, and we look forward to assisting you again in the future!"
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Tim Tessier

March 21, 2025

5  out of  5
rating by Tim Tessier
"Awsome, fast and priced right. Richard was very easy to work with. Would recommend him to everyone."
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience working with Richard. We pride ourselves on providing fast and affordable service, and it's wonderful to know that we met your expectations. Your recommendation means a lot to us! If you need anything in the future, don’t hesitate to reach out."
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preston preiss

March 7, 2025

5  out of  5
rating by preston preiss
"Richard has been great. Extremely helpful and prompt, thank you"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Richard provided you with great service. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!"
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Sue Lee

March 7, 2025

5  out of  5
rating by Sue Lee
"The associates were very kind and patient with me and I appreciate them for that."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our associates made your experience a positive one. Your appreciation means a lot to us, and we’re committed to providing excellent service."
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John Murdick

March 7, 2025

5  out of  5
rating by John Murdick
"Very polite and friendly"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Our team takes great pride in providing friendly and polite service, and your feedback means the world to us. "
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Kelly Heizer

March 6, 2025

5  out of  5
rating by Kelly Heizer
"Micheal is fantastic. Very low key. Great personality and soft spoken. I like how he works with your schedule to get things accomplished for you"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with Michael. His dedication to working with your schedule and his personable approach truly make a difference. We appreciate your feedback and look forward to serving you again soon!"
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Danielle Lacelle

March 5, 2025

5  out of  5
rating by Danielle Lacelle
"Richard Raymond helped us save over 2,000$ a year in under 30 minutes. He is well versed in his craft and makes for a stress free experience. Thanks Richard!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Richard was able to help you save over $2,000 a year in such a short time. His expertise and dedication to providing a stress-free experience truly make a difference. We'll be sure to pass along your compliments to him. If you need any further assistance in the future, don't hesitate to reach out!"
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Claude Fields

March 1, 2025

5  out of  5
rating by Claude Fields
"Michael Kerr has been very helpful and responsive. He is knowledgeable and has made excellent suggestions regarding our insurance for our home and vehicles. I highly recommend Michael Kerr!"
We responded:
"Thank you so much for your kind words and for taking the time to leave a review! I’m thrilled to hear that you found my assistance helpful and that my suggestions made a positive impact on your insurance decisions. Your recommendation means a lot to me, and I’m here to help whenever you need!"
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Barbara Petterson

February 20, 2025

5  out of  5
rating by Barbara Petterson
"Michael was very helpful. He found the insurance that I needed for both my car and my renters Insurance. I highly recommend state farm for your insurance needs."
We responded:
"thank you so much for your wonderful review! We're thrilled to hear that Michael was able to assist you in finding the perfect insurance coverage for both your car and renters insurance. Your recommendation means a lot to us, and we're glad to have you as part of the State Farm family. If you need anything else or have any questions in the future, don't hesitate to reach out. Safe travels :)"
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Lorraine Goward

February 6, 2025

5  out of  5
rating by Lorraine Goward
"Richard Raymond was very helpful in providing auto insurance through State Farm at a much lower rate than I am currently paying with Progressive. All done over the phone. Thank you Mr Raymond."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Richard Raymond was able to assist you in finding a better auto insurance rate through State Farm. It's always our goal to provide exceptional service and save our clients money. If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your business!"
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Adam Palomba

January 28, 2025

5  out of  5
rating by Adam Palomba
"Very very helpful. Saved money and had great customer service"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service helpful and that we were able to save you money. Our team is dedicated to providing great customer service, and your feedback truly means a lot to us. We look forward to serving you again in the future!"
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Claire Manchik

January 14, 2025

5  out of  5
rating by Claire Manchik
"My husband and I had the pleasure of working with Michael Kerr at State Farm in Richmond. He made the insurance process very easy. He was friendly knowledgeable and always ready to tackle our questions. I highly recommend him to anyone looking for an insurance agency that puts customers first."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear about your positive experience with Michael Kerr at State Farm in Richmond. It's fantastic to know that he made the insurance process easy and provided you with friendly and knowledgeable service. Your recommendation means a lot to us, and we truly appreciate your trust in our agency. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!"
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jennie Beauchamp

January 13, 2025

5  out of  5
rating by jennie Beauchamp
"Michael was very helpful in a time of great need! A hard situation became much easier thanks to his expediency and thoroughness. He made the process simple and stress-free, which was a pleasant surprise. I would highly recommend his services!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Michael was able to assist you during a challenging time. His dedication to making the process simple and stress-free is what we strive for, and we're glad it made a difference for you. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out."
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robert briscoe

December 31, 2024

5  out of  5
rating by robert briscoe
"Very helpful. Saved me some money and was very efficient while doing it."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we could help you save money and provide efficient service. Your satisfaction is our top priority, and we appreciate your support. If you need anything else, don’t hesitate to reach out!"
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Ashley Anderson

December 22, 2024

5  out of  5
rating by Ashley Anderson
"My agent Candice was a gem... thank you so much for helping me and giving me a quote worth changing for.. thank your for being patient with me ans breaking things down to get me the better choices"
We responded:
"Thank you so much for your wonderful five-star review! We’re thrilled to hear that Candice provided you with such exceptional service. She truly is a gem, and we’re glad that she was able to help you find a quote that meets your needs."
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Tanya Teepe

December 17, 2024

4  out of  5
rating by Tanya Teepe
"This insurance company has friendly knowledgeable staff that help assist you with all of your insurance needs. I would have gave 5 stars but there is a three day waiting period now, so that's the only downfall."
We responded:
"Thank you for taking the time to share your feedback! We’re glad to hear that you found our staff friendly and knowledgeable. We understand that the three-day waiting period can be inconvenient. Your input is valuable to us, and we hope to earn that fifth star from you in the future! If you have any further questions or need assistance, please don’t hesitate to reach out."
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Erika Arndt

December 6, 2024

5  out of  5
rating by Erika Arndt
"Fast and efficient. Followed up when he said he would. Thankyou."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service fast and efficient. We pride ourselves on our commitment to communication and follow-up, so it's great to know that it made a positive impact on your experience. If you need anything else in the future, don’t hesitate to reach out. Thanks again!"
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Jimmy Tessmer

December 6, 2024

5  out of  5
rating by Jimmy Tessmer
"Richard made the process of switching to State Farm simple and was able to save me some money compared to my old insurance at the same time . Thank you"
We responded:
"Thank you so much for your fantastic 5-star review! We're thrilled to hear that Richard made the transition to State Farm easy for you and helped you save money on your insurance. Your satisfaction means a lot to us, and we're always here to assist you with any of your insurance needs. If you have any questions or need further assistance, feel free to reach out. Thanks again for choosing us!"