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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Krista Smith

June 15, 2026

5  out of  5
rating by Krista Smith
"My experience with Richard specifically was amazing. He called at a time I was considering shopping around due to my daughter getting her license and the huge increase I incurred due to this. Richard called and gave me my options with all applicable discounts. Followed up accordingly even when it fell off my radar. I was able to reconnect and get a quote for both car and rental insurance. It was all handled quick and efficiently. We even had some small talk in there. Very nice guy, great quote and amazing follow-up. Would recommend!"
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Aaron

May 20, 2026

5  out of  5
rating by Aaron
"Candice was very helpful and answered any questions I had pertaining to home and auto insurance. She made the process very simple and straightforward."
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Fran Turner

April 6, 2026

5  out of  5
rating by Fran Turner
"Very helpful and saved me money"
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Steve Slaughter

April 2, 2026

5  out of  5
rating by Steve Slaughter
"Richard was very professional , knowledgeable and courteous I've already recommended him to a couple of friends."
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Lynn Levick

April 2, 2026

5  out of  5
rating by Lynn Levick
"great customer service"
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Patty Rowe

January 7, 2026

5  out of  5
rating by Patty Rowe
"He was very willing to helpful and saved me a lot of money. Thank you."
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Scott Hemphill

January 5, 2026

5  out of  5
rating by Scott Hemphill
"Richard was very helpful and friendly, he quickly sent me the PIP docusign form during our call and confirmed my coverage in one call. And saved me money. Thanks!"
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Robotpainter

December 23, 2025

5  out of  5
rating by Robotpainter
"We needed home insurance and Rich met with us to explain coverage, discuss options, and found exactly the right policy."
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Matthew

December 19, 2025

5  out of  5
rating by Matthew
"Richard was a great help"
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Logan Valdez

December 10, 2025

5  out of  5
rating by Logan Valdez
"Richard on state farm amazing service great communication"
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Jake Callender

November 24, 2025

5  out of  5
rating by Jake Callender
"Very polite, helpful, and prompt. Cut my rate nearly half in half!"
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Ash Gabr

November 14, 2025

5  out of  5
rating by Ash Gabr
"Made switching really easy! Michael was so helpful and easy to deal with!"
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Laura Robinson

November 12, 2025

5  out of  5
rating by Laura Robinson
"Richard was a great help and made the process seamless to set up auto and renters insurance :)"
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Darrell Lindrud

November 10, 2025

5  out of  5
rating by Darrell Lindrud
"Well I needed insurance in Michigan my new home and I didn't have to go far just across the street.
Michael Kerr State farm agency great bunch of people.
I think they even went out and bought a handicap ramp so I could get in this afternoon.
I was with my old agent for 34 years I don't like change obviously but this was a great change I feel like I still have my old agent Small Town people friendly service you don't get that very much these days.
The young lady I dealt with today her name is Candice very nice very friendly very big heart we talked about everything felt like I was home and she was top notch she saved me $226.
Looking forward to another 34 years with my new family over at State farm in Richmond MI.
Thank you for making the switch so enjoyable and thank you for all your help.
Darrell Lindrud"
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dave robach

October 30, 2025

5  out of  5
rating by dave robach
"Richard was amazing!! I previously had insurance through progressive, and Richard was able to save me $80 a month on car and renters insurance. Couldn’t be more thankful… thanks Richard!"
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Jasmine Gonzalez

October 17, 2025

5  out of  5
rating by Jasmine Gonzalez
"Richard is a pleasure to work with and is incredibly efficient and so professional! He helped me save $600/year on my auto insurance alone!"
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Colloidal

October 17, 2025

5  out of  5
rating by Colloidal
"Exceptional Service and Outstanding Savings!

Working with Michael Kerr at State Farm was an excellent experience from start to finish. He helped me lower my auto insurance from $333 a month to a combined $104 for both auto and renters insurance — an incredible 69% savings.

Michael was professional, knowledgeable, and proactive every step of the way. He explained everything clearly, made the process simple, and delivered results that far exceeded my expectations. It’s rare to find someone who genuinely takes the time to help you get the best value possible.

If you’re looking for an agent who truly knows his craft and puts his clients first, I highly recommend Michael Kerr."
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John Noyes

October 16, 2025

5  out of  5
rating by John Noyes
"Richard Raymond was great! He was very nice and he got me the best price I've ever had for auto insurance. He's definitely an asset to his team. Thank you so much!"
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Renee Duvall

October 3, 2025

5  out of  5
rating by Renee Duvall
"Richard Raymond was awesome to work with!! Exceptional at answering all my questions and making sure I understood my quote. Worked hard to make sure I got fantastic payments and coverage, the best rates I have found!"
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Mary Mannino

September 30, 2025

5  out of  5
rating by Mary Mannino
"He is a local family man, Sincere, friendly, informative & very helpful. Better rates than I had with AAA. Thank you for coming into Richmond, Michigan."
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T Z's

September 29, 2025

5  out of  5
rating by T Z's
"Called and was helped immediately. Seamless process."
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dennis duchene

September 24, 2025

5  out of  5
rating by dennis duchene
"I worked with Candace as I am switching insurance from Allstate to Statefarm.
Candice is very professional, yet personable and Statefarm has saved me a nice amount of money and provides even better coverage, I also purchased renters insurance from Statefarm.
Im looking forward to a good and fun relationship with State Farm 😊"
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anita lulgjuraj

September 24, 2025

5  out of  5
rating by anita lulgjuraj
"The best Agent ever 👏🏻👏🏻"
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Crystal Kingston-House

September 8, 2025

5  out of  5
rating by Crystal Kingston-House
"Richard Raymond was great to work with! I highly recommend that anyone looking for insurance to call him."
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Sarah McPheron

August 25, 2025

5  out of  5
rating by Sarah McPheron
"Richard Raymond is fantastic! I highly recommend this State Farm location."